COVID-19 Pandemic / News

Countless Americans cannot complete unemployment applications

Posted On: Apr 4, 2020   |   Posted By: WGN TV

Eight hours and 48 minutes.
That's how long Camilla Christiansen Poole waited on hold with the North Carolina Division of Employment Security, trying to find out why she could not file for unemployment online .
The Asheville, North Carolina, resident had been laid off from her job as a medical courier on March 24 - one of a record number of people left without work because of the coronavirus crisis. She called the division dozens of times, only to be disconnected. But finally, on Monday, she was placed on hold.
“I pretty much was sitting still, besides walking my dogs,” said Poole, who was prepared to stay on the line through the night. “I was so scared. I knew it was probably a blessing that I had been looped into being on hold. I was really surprised when someone finally answered.”
Yet while Poole is among the millions of economic victims of the pandemic, she is not one of the nearly 10 million Americans who filed for first-time unemployment benefits in the last two weeks of March - because, like...

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